Website: https://staging.hiteshpandey.in/
Business: HITESHPANDEY.IN
Proprietor: Hitesh Pandey
Udyam Registration Number: UDYAM-UK-07-0052144
Last Updated: 1 September 2026
1. Purpose
This Refund & Cancellation Policy explains the circumstances in which cancellations, refunds, payment reversals, or other remedies may be available for Products and Services purchased through HITESHPANDEY.IN.
This Policy should be read together with the Terms & Conditions and the specific terms shown on the relevant Product page at the time of purchase.
Nothing in this Policy is intended to remove, restrict, or waive a consumer right that cannot lawfully be excluded under Applicable Law.
2. Types of Products
The Business may offer:
- online courses;
- video lectures;
- mock tests and test series;
- digital study materials;
- PDFs and other digital files;
- subscriptions;
- mentorship or guidance packages;
- physical books or educational materials, where offered; and
- other educational products or services.
Different Products may have different refund or cancellation conditions, which will be disclosed on the relevant Product page where applicable.
3. Digital Products and Online Courses
Because digital Products may involve immediate activation, streaming access, download access, test attempts, account-based access, or other forms of consumption, a refund is generally not available merely because a Customer changes their mind after access has been activated or the digital Product has been delivered, except where a refund is required by Applicable Law or expressly provided under the relevant Product terms.
Before purchase, Customers should review the Product description, access period, features, limitations, and refund conditions displayed on the relevant purchase page.
4. Circumstances Where a Refund or Remedy May Be Available
Subject to verification and Applicable Law, we may provide an appropriate remedy, including reactivation, correction, replacement, extension, or refund, where:
4.1 Duplicate Successful Payment
The Customer has been successfully charged more than once for the same transaction or Product.
4.2 Payment Successful but Access Not Delivered
Payment has been successfully completed, but the purchased Product has not been made available within a reasonable period because of a technical or operational error attributable to us.
4.3 Material Technical Failure
A material technical failure on our side prevents the Customer from reasonably accessing the purchased Product, and the problem cannot reasonably be resolved through troubleshooting, restoration, or an alternative access arrangement.
4.4 Wrong Product Supplied
A materially different Product was provided due to an error attributable to us.
4.5 Other Legally Required Remedy
A refund or other remedy is required under Applicable Law.
5. Requests for Technical or Payment Refunds
Requests concerning duplicate payments, failed deliveries, access problems, or other refund-related issues should ordinarily be submitted as soon as possible, preferably within 72 hours of the relevant transaction or the discovery of the issue.
The 72-hour request period is intended to facilitate prompt investigation and does not exclude any non-waivable statutory consumer right or legal remedy.
Requests should be sent to:
connect@staging.hiteshpandey.in
Please include:
- Customer name;
- registered email address;
- Order ID or transaction reference, if available;
- Product name;
- date and amount of payment;
- description of the issue; and
- supporting screenshots or transaction information where relevant.
6. What Happens After a Refund Request
We may review:
- payment records;
- access logs;
- Account activity;
- Product access history;
- test attempts;
- download records;
- technical logs;
- communication records;
- payment-provider information; and
- other relevant information.
The purpose of the review is to determine whether the issue occurred, whether access was actually delivered or used, whether a duplicate transaction occurred, and what remedy is appropriate.
7. No Refund Merely for Failure to Use a Purchased Product
Unless otherwise stated on the Product page or required by Applicable Law, failure to use a purchased course, test series, subscription, or digital Product does not by itself create a refund entitlement.
Examples include:
- not watching lectures;
- not attempting tests;
- not completing the course;
- lack of time;
- change in study plans;
- failure to prepare for the examination;
- deciding to prepare for another examination; or
- failure to achieve a desired result.
8. Course Expiry
Once the purchased access period has expired, the Customer does not automatically become entitled to a refund.
Any extension or reinstatement is at the discretion of the Business unless expressly promised as part of the Product terms or required by Applicable Law.
9. Account Sharing, Fraud, and Misuse
Where access is restricted or terminated because of proven or reasonably established account sharing, credential resale, fraudulent activity, piracy, unauthorized redistribution, or other serious misuse, the Customer will generally not be entitled to a refund for unused access, subject always to Applicable Law.
We may investigate suspicious activity before processing a refund where fraud or misuse is reasonably suspected.
10. Cancellation of Recurring Subscriptions
Where recurring subscriptions are offered, Customers may cancel future renewals through the cancellation mechanism provided by the relevant payment provider or by us.
Cancellation ordinarily prevents future billing and does not automatically reverse a period that has already been purchased.
Any refund associated with a subscription shall be governed by the applicable subscription terms, Product page, and Applicable Law.
11. Physical Products
Where physical books or other tangible Products are sold, the applicable Product page may contain separate conditions for delivery, returns, replacements, damage, incorrect items, or shipping issues.
Where a physical Product is received damaged, incorrect, or materially defective, the Customer should contact us promptly with relevant evidence.
12. Refund Method
Approved refunds will ordinarily be processed through the original payment method or another lawful mechanism reasonably selected by us or the payment provider.
The actual time for the amount to appear in the Customer’s account may depend on the banks, card networks, payment providers, and other intermediaries involved.
We will process approved refunds within a reasonable period and in accordance with Applicable Law and the applicable payment-provider process.
13. Payment Gateway and Banking Charges
We will not apply an arbitrary penalty merely for exercising a lawful consumer right.
Where Applicable Law permits an amount to be retained or where a third-party transaction has separately imposed a non-recoverable charge, any deduction or treatment will be made only to the extent legally permissible and transparently communicated.
14. Chargebacks and Payment Disputes
Customers should ordinarily contact us first regarding a payment or access problem so that we have an opportunity to investigate and resolve the matter.
When a chargeback or payment dispute is initiated, we may provide the payment provider or financial institution with relevant transaction and access records to help them respond to the dispute.
This does not prevent a Customer from exercising any statutory right available under Applicable Law.
15. Promotional and Special Offers
Products sold under special promotional conditions may be subject to specific terms stated at the time of purchase.
Where a Product is expressly identified as non-refundable or subject to a particular cancellation condition, that condition will be displayed before purchase, subject to Applicable Law.
16. Refunds and Taxes
Where an amount paid includes any applicable tax, the treatment of that tax upon refund will be handled in accordance with Applicable Law and the applicable invoicing and tax requirements.
17. How to Contact Us
All refund, cancellation, payment, and support requests should be sent to:
connect@staging.hiteshpandey.in
Please retain your Order ID, payment reference, and registered Account details where available.
18. Policy Changes
We may update this Policy to reflect changes in Products, payment systems, business practices, or Applicable Law.
The latest version will be published on this page with an updated “Last Updated” date.
A change will not ordinarily alter the refund rights already applicable to a completed transaction unless required by law.